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Privacy & Cookies

Welcome to our www.cloudhouses.com which is operated by Cloudhouses Ltd.

Your privacy and the security of your personal data are very important to us. This policy contains important information about:

  • who we are
  • how and why we collect, store, use and share personal data
  • your rights in relation to your personal information & cookies

 

Who we are

Cloudhouses Ltd (‘we’ or ‘us’) collect, use & are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulations which apply across the European Union and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

 

What information do we collect?

You are able to visit our site anonymously. When making a booking or registering your interest on our site, you may be asked to enter your: name, e-mail address and phone number. If you paid by card, we do not receive copies of your payment receipts.  If you opt to pay in instalments our secure system on Secure Trading holds some of your our card information . This information can only be used to refund and to take your agreed instalments. https://docs.trustpayments.com/document/toolbox/legacy-documents/api/card-store/

 

What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways:

To process transactions;

(Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)

To send periodic emails;

The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

We do not pass on any personal information you have given us to any other site.

 

How do we protect your information?

All personal data is stored on secure databases and authorised staff are permitted access. We also use a Firewall (security software) to safeguard stored personal data. Clients also have a legal right to view the data that Cloudhouses Ltd holds about them. This means that personal data submitted can only be exchanged between you and Cloudhouses Ltd.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

What are Cookies?

Our website (along with most other websites) uses cookies to help us provide you with the best experience possible. Cookies are tiny text files containing small amounts of information which are downloaded on your computer when you visit certain webpages. In no way do cookies harm your computer or contain any information that personally identifies you.

Managing Cookies

You can manage your cookie preferences through your web browser. If the settings on your browser are adjusted to accept cookies and you continue to use our website, we will take it that you are happy with this cookie usage. Should you wish to remove and no longer receive cookies from our site then this will likely affect how the site will works for you. Cookies are now a standard part of most modern websites so disabling them will likely limit the functionality of a majority of the websites you view.

Removing Cookies

You can switch off cookies by adjusting the settings of your web browser so cookies are blocked and will not be accepted.

If you would like to know more about managing your cookies please visit

http://www.allaboutcookies.org/manage-cookies/.

What our customers say

Having  yurt in the back garden over Christmas has been incredible, it made the festivities so much more special. We even opened up all the presents sat around the fire! The beds were amazingly comfortable and the whole design was beautiful yet practical. Warm, cosy, spacious and one of a kind. Thank you for making our Christmas an unforgettable experience.

Dec 2015

Emma BristolPrivate hire