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Frequently Asked Questions

If you have a question that isn't answered in our FAQ Section below then please feel free to contact us directly. One of our helpful Cloudhouses representatives will contact you as soon as possible.

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FAQ's

No tickets are included with your booking. Occasionally they will be available on our website as a add-on to your order.

Typically you need to purchase your ticket from an official outlet or directly from the festival.
If cancelled at least 3 weeks before any event you will receive a full refund minus 15% for administrative fees.

If cancelled with less than 3 weeks notice you will receive a 50% refund.

If cancelled when your accommodation is already on the festival site there will be no refunds.
You are charged a £50 / £100 deposit depending on your structure type. This will be instantly refunded within 72hours after the event as long as there is no damage - please see T&C's for more info
Afraid not, the Glamping field is private and wristbands will be checked by security.
To find our terms and condition head to the bottom left of the homepage, alternatively feel free to get in touch and we will happily send you a copy.
Your yurt has a yale style latch lock fitted onto a wooden door. However we would not recommend leaving anything of value unattended though.

If you are staying in a Bell tent it is a zip on the door as a standard tent has, so again we recommend keeping anything of value on your person or locked in your vehicle.

Cloudhouses cannot be held responsible for any loss theft or damage that may be caused
If you have booked a 14ft or 18ft yes!

unfortunately due to safety reasons we do not power our squrts, 12ft yurts or bell tents.
This is dependant on the event but typically we have posh loos and showers in the yurt field. If you would like to know for certain feel free to contact us.
No your Yurt, Squrt or Cloudhouse will be carefully erected and dismantled for you. Simply arrive at the festival or event come to our reception where we check you in and even help you with your bags.
All of our Yurts, Squrts and Cloudhouses are designed to keep out bad weather even when it pours you will be lovely and dry when inside your Yurt Squrt or Cloudhouse.
Furnished Yurts, Squrts and Cloudhouses are supplied with led lights and fairy lights. High end Yurts are provided with spot lights and fairy lights. Unfurnished options do not have lighting so camping lanterns, wind up torches etc are a good idea.
Yes of course you can please advise us of this request when you book and we will ensure you are right beside your pals. If you book different structures we will try our best to pitch you as close as possible to each other.
-Our 9ft diameter 'Squrts' have head room of 5ft 6 inches in the middle and 3 foot high lockable doors.
-Our 12ft diameter yurts have head room of just under 7ft in the middle and 3 foot high lockable doors.
-Our 14ft diameter yurts have head room of over 8.5 ft with 5ft clearance around the edges.
-Our 18ft diameter yurts are the tallest of the lot giving you plenty of space!

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What our customers say

A HUGE thank you for the wonderful 12 foot Yurt, please reserve us one for next year, we loved the extra space.

RamusGlastonbury Festival